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RareChems

RareChems is a European-based supplier of research chemicals, analytical reference samples and other specialist chemical products. RareChems is a joint venture and collaboration of Scientific Innovation's Dutch team and Lizard Labs - two very established and respected organisations in the chemical space. With our forces united, we endeavour to offer a reliable and dependable one-stop shop for all RC sourcing needs at retail and semi-wholesale level. With over 10 years’ experience in this industry, we guarantee impeccable service and high-quality products at some of the lowest prices on the market.

Address

  • rarechems.com

Blacklisted Countries

  • Norway
  • Sweden
  • Denmark
  • Finland
  • Iceland
  • Austria

About

As well as supplying many of the popular and well-known research chemicals, we also offer a collection of rare compounds for the true pioneers! We have made substantial investment in the research and development of new molecules and are actively working to provide customers with innovative and interesting products. We ship our products worldwide (with a few exceptions) and each batch is tested before being provided to our customers (see here for further analytical information).

ORDERING

We operate our webshop for retail and semi-bulk orders. For larger quantities, please email us for a quote.

Below is a step-by-step process on how to order via the RareChems website:

  • Register an account with us here.
  • Add a shipping address to your account prior to ordering. This will determine any product restrictions in your country. All orders are manually reviewed, so any attempt to cheat the system will fail. Any such attempt will also result in a permanent ban.
  • Add the desired items to the shopping cart and proceed to checkout. You can then select a shipping method and a payment method. More detailed information is available on the Payments and Shipping pages.
  • It is not possible to order less than the minimum quantity of a listed product. We usually do not allow different products to be combined to reach the required minimum amount or the next price level.
  • Please thoroughly read and accept the Terms & Conditions before you proceed to payment.
  • Orders are processed in chronological order. After your payment is accepted, your order will be dispatched within 24-48hrs via PostNL.
  • You will receive an order confirmation, payment receipt and shipping confirmation via email.
  • Shipping is on Monday to Friday only. We do not ship on weekends.
  • We ship worldwide with the exception of Norway, Sweden, Denmark, Finland, Iceland and Austria. Other countries may have restrictions depending on the product.
  • Transit times for specific shipping services and countries can be found on our Shipping page here.
  • Make sure you select tracked shipping if needed. We cannot provide the status of non-tracked orders or give any additional information after a non-tracked order is shipped.
  • We offer one free reship for tracked orders if the order is lost in transit. Undelivered orders due to customs, tax, import duties or any other circumstances will not be reshipped. Orders to invalid addresses will not be reshipped. Untracked orders will not be reshipped under any circumstances. Please check the ‘Shipping’ page for detailed informations or if you’re located in the UK or the US.
  • US customers are allowed cryptocurrency payment only and 90EUR minimum order.

ACCEPTED PAYMENT METHODS

Bank Transfer

Our bank is located in the EU; therefore, SEPA payment is preferred. All payments should be made in EURO.

SEPA: Generally takes 24-48 hours to clear in our account.

Bank Wire/International Bank Transfer (non-SEPA): May take up to 5 working days to clear in our account.

Key points for customers paying via bank transfer:

  • It is imperative that you use the unique order reference generated at checkout as the payment reference (sometimes also called ‘payment description’ or ‘payment details’) on the bank transfer. If these instructions are not followed, the payment will be returned (less any banking fees) and the order cancelled.
  • Ensure you consider any banking fees or exchange fees. Orders will only be shipped once the full payment is received.
  • Ensure all payments are made in EURO. If sending from a non-EURO country, ask your bank to exchange and send in EURO.
  • Your order will be automatically updated when the payment is completed. You do not need to notify us of a completed payment via email.

Credit Card (EU only)

  • Our crypto payment gateway Cointopay also allows credit card payment for EU citizens now. Select “Cointopay international” as payment method in checkout and follow the instructions for credit cards.

Cryptocurrency

We currently accept Bitcoin, Litecoin, Ethereum and Monero. Since our payment processor takes a fee for their service, around 1% of the order value plus a miner fee is added to the order total if cryptocurrency payment is selected. For this reason, we have implemented a 2% continuous discount for all cryptocurrency orders to offset this fee.

We will not give a detailed tutorial on how to use cryptocurrency here. Please consult one of many available online.

However, please note these important points below:

  • Always buy more cryptocurrency than you think you need (around 5% more) to compensate for exchange fluctuation.
  • You can buy cryptocurrency (for a relatively high fee) with credit card at some exchanges, e.g CEX.IO.
  • Never send directly from the exchange. This can cause issues with our payment processor.
  • Always store your cryptocurrency on a wallet that you directly control (i.e. you have access to the private keys). An exchange is not a suitable wallet. We recommend Electrum for Bitcoin.
  • Never send cryptocurrency to an expired address. There is a time limit for payment of each order at RareChems – please ensure you make a note of this.
  • Always send to the unique address generated specifically for the order. Sending to prior addresses will cause serious delays and may result in loss of cryptocurrency.
  • Be sure to send, at a minimum, the amount requested at checkout. If you send too little, your order will be severely delayed.
  • If you send too much cryptocurrency, we will consider it a tip for our excellent service. We will not refund the difference.
  • Your order will be automatically updated when the payment is completed. You do not need to notify us of a completed payment via email.

All orders are discretely packaged and shipped with no reference to RareChems or research chemicals with POST NL as carrier.

General

We ship daily from Monday to Friday, the average handling time is 24-48hrs.
‘Discreet shipping’ is offered as our default and is not an additional service. Please do not ask for it. We do not offer tracked shipping to the UK or the US.
The delivery times listed below are guidelines only as we have no influence over them.

Shipping fees and delivery time

We offer free tracked shipping for all orders over EUR 300. Untracked shipping (no signature required) is available for all orders valued EUR 300 or less. Specific details for each service offered with average transit times are listed below.

Shipping fees, duration and details

PostNL Domestic shipping (Netherlands)ServiceShipping feeEstimated shipping durationSignature requiredTracking
Domestic MailEUR 43-5 working daysNONO
Domestic Registered MailEUR 103-5 working daysYESYES
PostNL International shipping (worldwide)ServiceShipping feeEstimated shipping durationSignature requiredTracking
EUInternational MailEUR 56-15 working daysNONO
International Registered MailEUR 146-15 working daysYESYES
Overseas (US, Australia, Canada, etc.)International MailEUR 515-30 working daysNONO
International Registered MailEUR 1415-30 working daysYESYES
NON-NL International shipping (worldwide)ServiceShipping feeEstimated shipping durationSignature requiredTracking
EUInternational MailEUR 2010-20 working daysNONO
Overseas (US, Australia, Canada, etc.)International MailEUR 2020-35 working daysNONO

Orders shipped as Registered Mail can be tracked with the following links at PostNL:

Replacements and returns

We offer one free replacement shipping for tracked orders if the order is lost due to transit problems. Undelivered orders due to customs, tax, import duties or any other circumstances will not be reshipped. Orders to invalid addresses will not be reshipped. Untracked orders can not be reshipped under any circumstances. UK and US orders can not be reshipped.
We do not offer returns or exchanges. All orders are final.

Limitations

We cannot guarantee same day dispatch. We ship worldwide with the exception of Norway, Sweden, Denmark, Finland, Iceland and Austria. Other countries may have restrictions depending on the product. Collection in person can be considered for high value orders only (>EUR 1000), please contact our support in advance.