Coronavirus: Domestic updates - AusPost

Changes to Metropolitan Collection Times

With significant measures being taken across the country to combat the spread of COVID-19, our priority at Australia Post is to protect our people, customers and community.

We are committed to serving our customers across Australia during these challenging times, with our posties, delivery drivers and Post Offices continuing to operate.

In this challenging environment, we do need to respond and adapt to how we are operating and this means making some changes to our collection times.

From today, Thursday 2 April, we will bring forward all metropolitan collection times for all Australia Post products, including Express Post and Parcel Post as follows:

2pm for Australia Post red van collection
3pm for retail outlets; and
4pm latest collection time for our Street Post boxes.
These changes will apply until further notice.

Our posties and drivers will continue to provide contactless doorstep collections so please help them out and remember to keep your distance to protect the safety of you and them at this time.

We appreciate the support and understanding of the community as we work together to ensure our people and customers continue to stay safe and healthy.


Domestic Deliveries Update

Our priority at Australia Post is to protect our people, customers and community so we can continue to serve Australians both during, and after, the current Coronavirus pandemic.

We’re doing everything possible to keep delivering for Australia. Our Post Offices remain open and our posties and drivers are still out delivering each and every day.

With many people moving to online shopping as they work from home, self-isolate or sensibly avoid confined public spaces to protect themselves, we are seeing and uplift in parcels that is resulting in some delays in our network.

The current reduction in domestic flights has seen delays begin to occur in our domestic deliveries – particularly in the Express Post Network.

Social distancing measures we are putting in place across our facilities also have an impact on the throughput of parcels and letters in our sortation systems, but the safety of our people is a priority for us.

Our parcels businesses is also experiencing an uplift in heavier parcels that require manual processing – exercise equipment and wine shipments fall into this category.

We’re using the breadth and benefit of our extensive network to work tirelessly for our communities, to get essential items to people that need it, and to keep delivering for Australians.

We apologise for any inconvenience that this may cause, but be assured that we’re working as hard as we can to reduce the impact on customers, and thank everyone for their support and patience during this time.

Customers can use our tracking tool to keep up to date with estimated delivery times.

For the latest updates on any network impacts due to the coronavirus, including International delivery updates, visit our dedicated information page.


Post Office Closures

For updated trading hours, please check with your local Post Office. The below Post Offices have been temporarily closed until further notice.

NSW

Brooklyn LPO
All letters and parcels will be available for collection over the counter at the Berowra Post Office.
Clovelly West LPO
All PO Box mail will be available over the counter at the Randwick Post Office.
Freshwater LPO
All letters and parcels will be available for collection over the counter at the Manly Post Shop.
Pilliga LPO
All letters, parcels and PO Box mail will be available for collections over the counter at the Wee Waa Post Office.
Richmond North LPO
PO Box mail will be accessible at a reduced rate of service, with oversize and registered mail available from the side door on Tuesdays and Thursdays 9:30am-10:30am.
Spencer CPA
All mail and parcels will be available over the counter at Wisemans Ferry LPO.
Sydney International Airport LPO
PO Box mail will still be accessible, with oversize and registered mail available from the post office’s collection window 8:00am-12:00pm.
Sydney Parliament House LPO
All carded mail will be available over the counter at the Sydney GPO.
Wilcannia LPO
PO Box mail will still be accessible, and customers with oversize and registered mail will be given instructions on collecting these items.
QLD
City East Post Shop
PO Box and carded mail will be available for collection over the counter at the Brisbane GPO.
George Street Post Shop
PO Box and carded mail will be available for collection over the counter at the Brisbane GPO.
Hamilton Island LPO
PO Box mail will still be accessible at a reduced rate of service.
James Cook University LPO
PO Box mail will still be accessible, with oversize and registered mail available from 7am.
Mackay Caneland Post Shop
All letters and parcels will be available for collection over the counter at the Mackay Post Office.
Rockhampton Business Centre
Royal Brisbane Hospital LPO
For all carded mail, please check the “Sorry we missed you” card for pick-up locations.
SA

Paskeville CPA
Customers can continue accessing PO Box mail, and will be directed to collect all over-sized and registered mail at the Kadina Post Office.
TAS

Girrawheen LPO
PO Box mail will still be accessible. For all other mail, please check the “Sorry we missed you” card for pick-up locations.
VIC

Bourke Street Post Shop
PO Box mail is still accessible, with oversize and registered mail available at the collections counter.
Franklin Street Post Shop
PO Box mail is still accessible. For registered and oversize mail, please check the “Sorry we missed you” card for pick-up locations.
Sovereign Hill LPO
WA

Girrawheen LPO
PO Box mail will still be accessible. For all other mail, please check the “Sorry we missed you” card for pick-up locations.


Signatures are no longer required

To minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and acknowledge delivery in our system.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
Australia Post is committed to continuing delivery throughout our network and as any disruptions resulting from Coronavirus occur, we will keep customers updated.